CompTIA A+ Certification Exam: Core 2 : 220-1202 Exam

  • Exam Code: 220-1202
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Updated: Aug 28, 2026
  • Q & A: 483 Questions and Answers

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Mobile device troubleshooting
  • 1. Connectivity and synchronization issues
    • 2. Performance and battery problems
      • 3. App and OS update failures
        - Application and security troubleshooting
        • 1. Application crashes and errors
          • 2. Installation and compatibility problems
            • 3. Security-related issues and fixes
              - Operating system issues
              • 1. Boot errors and startup problems
                • 2. Update and driver failures
                  • 3. System crashes and performance issues
                    Operational Procedures21%- Communication and professionalism
                    • 1. SLA management
                      • 2. Incident reporting
                        • 3. Customer service techniques
                          - Safety and compliance
                          • 1. Privacy and regulatory compliance
                            • 2. Environmental controls
                              • 3. Workplace safety procedures
                                - IT service management
                                • 1. Disaster recovery planning
                                  • 2. Documentation and change management
                                    • 3. Backup and recovery processes
                                      Security28%- Network and application security
                                      • 1. Firewalls and security appliances
                                        • 2. Wireless security protocols
                                          • 3. Encryption technologies
                                            - Threats and mitigation
                                            • 1. Social engineering prevention
                                              • 2. Malware types and removal
                                                • 3. Data protection and disposal
                                                  - Security fundamentals
                                                  • 1. Authentication and authorization
                                                    • 2. Permissions and access control
                                                      • 3. Zero Trust concepts
                                                        Operating Systems28%- Windows installation, configuration, and management
                                                        • 1. Device drivers and system updates
                                                          • 2. File systems, partitions, and storage management
                                                            • 3. Windows 10/11 features and settings
                                                              • 4. Command-line tools and scripting
                                                                - Mobile operating systems
                                                                • 1. Android and iOS configuration
                                                                  • 2. Mobile device management
                                                                    • 3. App installation and security settings
                                                                      - macOS, Linux, and Chrome OS basics
                                                                      • 1. System configuration and maintenance
                                                                        • 2. Installation and navigation
                                                                          • 3. Command-line operations

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            1. A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

                                                                            A) SPICE
                                                                            B) WinRM
                                                                            C) VPN
                                                                            D) SSH
                                                                            E) RMM
                                                                            F) RDP


                                                                            2. A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which of the following MMC snap-ins should the technician use?

                                                                            A) taskschd
                                                                            B) gpsdit
                                                                            C) perfmon
                                                                            D) lusrmgr


                                                                            3. Which of the following is the best option to maintain a stable, tethered connection between a cell phone and a laptop?

                                                                            A) Hotspot
                                                                            B) Bluetooth
                                                                            C) USB
                                                                            D) NFC


                                                                            4. A company decides to implement a new policy allowing employees to work remotely full-time. The IT department must ensure that employees can securely and efficiently access their work desktops from home. The solution must support real-time application use and data transfer.
                                                                            Which of the following technologies will best meet these requirements?

                                                                            A) SPICE
                                                                            B) VPN
                                                                            C) SSH
                                                                            D) RDP


                                                                            5. A technician fails to remediate ransomware on a Windows PC. The user is asking for the fastest path for the PC to become operational again. Which of the following actions should the technician take next?

                                                                            A) Educate the end user on safer browsing techniques.
                                                                            B) Disable System Restore capability.
                                                                            C) Run optional Windows updates.
                                                                            D) Reimage the system from a good backup.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: C,F
                                                                            Question # 2
                                                                            Answer: B
                                                                            Question # 3
                                                                            Answer: C
                                                                            Question # 4
                                                                            Answer: D
                                                                            Question # 5
                                                                            Answer: D

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