HDI qualified customer supprot specialist(css) : QQ0-400 Exam

  • Exam Code: QQ0-400
  • Exam Name: HDI qualified customer supprot specialist(css)
  • Updated: Aug 04, 2026
  • Q & A: 120 Questions and Answers

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HDI QQ0-400 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Incident and Problem Management30%- Escalation procedures and workflow
- Incident handling and resolution process
- Problem identification and root cause analysis
Topic 2: Customer Service Delivery30%- Communication and interpersonal skills
- Documentation and knowledge management
- Service delivery principles and standards
Topic 3: Service Management Fundamentals20%- Roles and responsibilities in support environment
- Basic support tools and technologies
- IT service management overview
Topic 4: Quality Management & Continuous Improvement20%- Service level metrics and KPIs
- Customer feedback and satisfaction measurement
- Basic continuous improvement concepts

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