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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)

A) funnel charts
B) multi-series charts
C) scatter charts
D) single-series charts

2. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
B) Close the case without a resolution type, and then close the open activities when they are finished.
C) Close the open activities, and then close the case.
D) Close the case without a resolution, and then close the open activities when they are finished.

3. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
B) Set the service selection rules to choose resources from The same site.
C) Set the time zone for each user associated with the Boston site to match the time zone of that site.
D) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.

4. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) 15-minute reminders for service activities
B) moving records by dragging and dropping
C) attaching files before saving an email activity
D) email signatures

5. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a connection role
B) a related opportunity
C) a related goal
D) a security role

Solutions: