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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A) The custom object has workspace permissions.
B) The custom object has an associated workspace.
C) The custom object has a relationship with the parent.
D) The custom object was deployed.
E) The profile has custom object permissions.

2. Your customer runs a 24/7 call center and has a policy starting that incidents that agent's solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this?

A) The agent reassigns each incident to another agent before they log off.
B) The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to full.
C) Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
D) Create a workspace rule that sets the Assigned field to null when an agent logs out.

3. Within the password configuration settings what does the grace period control?

A) The number of days after a password expires that the user can still log in before the account is locked
B) The number of days before a manager is noticed of a locked account
C) The number of days after an account is locked when the user can request an online reset of his password
D) The number of days a notice is sent to the user before his password expires

4. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

A) Nothing, Co Browse is not supported for a Mac OS.
B) Have the customer clear their browser cache and try again.
C) Instruct the end customer to enable Java on their Mac.
D) Have the customer use the IE browser.

5. Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

A) Set the display position to "Place at top."
B) Add the search term to the keyword field of the knowledgebase answer.
C) Assign all products and categories to the knowledgebase answer.
D) Set the display position to "Fix at top."

Solutions: