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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visitors and Prospects | 8% | - Describe the relationship between visitors and prospects - Apply the appropriate plan of action using Prospect Audits given a scenario |
| Topic 2: Engagement Studio | 17% | - Distinguish between the components of an Engagement Program - Explain Engagement Program structure and capabilities |
| Topic 3: Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario - Identify the capabilities, use cases and interpret reporting metrics for landing pages |
| Topic 4: Lead Management | 24% | - Distinguish between the capabilities of, use cases for, and how to create different types of lists - Explain the components and use cases of an automation rule - Define the capabilities of a completion action - Explain what a Grade measures and how grading is managed - Define the capabilities of a segmentation rule - Explain what a Score measures and how scoring is managed - Define the capabilities of page actions - Identify the capabilities and use cases of custom redirects |
| Topic 5: Email Marketing | 20% | - Identify the capabilities and use cases for email given a scenario - Distinguish between the metrics collected in Account Engagement email reporting - Distinguish between an Email and an Email Template |
| Topic 6: Administration | 11% | - Explain the relationship between Account Engagement and Salesforce - Describe the capabilities of the Account Engagement Recycle Bin - Illustrate how to create, edit, and map fields |
Question 1
A prospect is permanently deleted from Marketing Cloud Account Engagement. That prospect then fills out a new Marketing Cloud Account Engagement form and submits their information.
What happens to the prospect?
A. An error message is displayed on the form preventing the prospect from submitting
B. A new prospect is created even though the prospect had previously been permanently deleted.
C. The submission of the form retrieves and restores the previously deleted prospect information including activities.
D. No new prospect is created because the prospect had previously been permanently deleted.
Question 2
The "related" tab of the prospect record displays prospects that have what in common?
Choose one answer
A. Company
B. Assigned user
C. Email Domain
D. Score
Question 3
What information cannot be displayed as a graph (line or bar) on the dashboard?
A. All Prospects
B. Opportunities Created
C. Opportunities Lost
D. Conversions
E. Prospects Created
Question 4
You want to track prospects that click on a banner ad. What do you use?
A. Completion actions
B. Page actions
C. Lead scoring and grading
D. Customer redirect
Question 5
A marketer receives a request to permanently delete a prospect from Marketing Cloud Account Engagement.
How does the marketer satisfy this request?
A. The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.
B. The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Marketing Cloud Account Engagement.
C. The marketer archives the prospect, but cannot permanently delete their data.
D. The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D,E | Question 4 Answer: D | Question 5 Answer: A |
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