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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which architectural approach is used to develop a single application as a suite of small services?

A) Microservices Architecture
B) Genesys Cloud Salesforce Architecture
C) Monolithic Architecture
D) Single Core Architecture

2. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Resend the invite.
B) Tell John to be patient and wait for the email to arrive.
C) Add John to Genesys Cloud again so that a new invitation will be generated.
D) Reset John's password and let him know the password to log in with.
E) Submit a ticket to Genesys Cloud support.

3. Select all the sections for the standard profile page. (Choose five.)

A) Skills & Certifications
B) Relationships
C) HR
D) Languages
E) General
F) Contact
G) Contact Information

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Groups
B) Queues
C) People
D) Workspaces

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the built-in Dialpad.
B) Use the Call History.
C) Use the .NET Client.
D) Use the Make Call button.

Solutions: