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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Groups
B) Queues
C) People
D) Workspaces

2. How many types of groups are there by default?

A) 4
B) 3
C) 5
D) 2

3. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) WebRTC
B) Gateway
C) Outbound Proxy
D) SIP

4. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

5. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Resend the invite.
B) Tell John to be patient and wait for the email to arrive.
C) Add John to Genesys Cloud again so that a new invitation will be generated.
D) Reset John's password and let him know the password to log in with.
E) Submit a ticket to Genesys Cloud support.

Solutions: