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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

What has to be considered in the service design stage according to ITIL?

A. the design of Service Level Agreements
B. the design of functions and applications
C. the design of the service catalog
D. the design of measurement systems, methods, and metrics

Question 2

Which statement is true about Key Performance Indicators (KPIs)?

A. KPIs should always be measured by percentage.
B. KPIs are defined according to the IT customer requirements.
C. KPIs always have to be adjusted to match the customer's actual status.
D. KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

Question 3

A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A. The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
B. The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
C. The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
D. The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.

Question 4

A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A. At least five
B. At least two
C. At least three
D. One is enough

Question 5

The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A. A change implementation window can be created for the change freeze.
B. A change window can be created for the change freeze.
C. The Bulletin Board can be used to advertise the change freeze.
D. A blackout period can be created for the change freeze.

Solutions: