[2024] Use Valid Apple-Device-Support Exam - Actual Exam Question & Answer
Test Engine to Practice Apple-Device-Support Test Questions
NEW QUESTION # 14
What should you do if an app on your iPhone stops responding?
- A. Force the app to close and reopen the app.
- B. Reset all settings.
- C. Restart the device.
- D. Delete the app, then redownload from the App Store.
Answer: A
NEW QUESTION # 15
You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you're asked to enter a password. What is the most likely reason that this screen appears?
- A. Your Mac has a Startup Utility password set.
- B. Your Mac has a security policy set that disallows access to recoveryOS.
- C. Your Mac is enrolled in an MDM solution and has a FileVault password set.
- D. Your Mac is enrolled in an MDM solution and has a recoveryOS password set.
Answer: A
NEW QUESTION # 16
Files App, what storage format does it support?
- A. APFS
- B. EX-FAT
- C. NTFS
- D. Mac OS Extended
- E. MS-DOS (FAT)
Answer: A,B,D,E
NEW QUESTION # 17
Select the setting in the sidebar that you should use to turn on FileVault.
Answer:
Explanation:
NEW QUESTION # 18
Scenario
You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.
What should you use to verify that your Mac has successfully connected to the microphone?
- A. The microphone's power light
- B. System Information > Hardware > USB
- C. VoiceOver Utility > Sound > Input Device > USB CODEC
- D. The device driver settings
Answer: B
Explanation:
To verify that your Mac has successfully connected to the microphone, you should use the System Information app to check the USB devices connected to your Mac. The System Information app provides detailed information about your Mac hardware, software, and devices. You can access the System Information app by choosing Apple menu > About This Mac, then clicking System Report. In the System Information window, select Hardware > USB from the sidebar. You should see your microphone listed under the USB Device Tree, along with its product ID, vendor ID, speed, and other details. If you don't see your microphone, try disconnecting and reconnecting it, or using a different USB port or cable. References: How to use System Information on your Mac - Apple Support, USB-C Digital AV Multiport Adapter - Apple
NEW QUESTION # 19
How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?
- A. Three
- B. Ten
- C. Seven
- D. Five
Answer: A
Explanation:
A Managed Apple ID is a type of Apple ID that is created and managed by an organization, such as a school or a business. It allows users to access Apple services, such as iCloud, iTunes U, and Apple School Manager.
A Managed Apple ID has different password policies than a regular Apple ID. According to the Apple Business Manager User Guide, one of the password policies for a Managed Apple ID is that "after three incorrect attempts, the account is locked for one hour." This means that if a user enters the wrong password three times in a row, they will not be able to sign in with their Managed Apple ID for the next 60 minutes.
This policy is designed to prevent unauthorized access and protect the user's data and privacy. References: Use Managed Apple IDs in the Apple Business Manager User Guide
NEW QUESTION # 20
Scenario
Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?
- A. Try charging with a different power adapter and cable.
- B. Enable Optimized Battery Charging in the iPad settings.
- C. Make sure that the device isn't too hot or too cold.
- D. Back up the device, then erase all content and settings.
- E. Force restart her iPad.
Answer: A,C,E
Explanation:
According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are:
* Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1.
* Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95° F)3.
* Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4.
The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won't charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won't charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support: About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support
NEW QUESTION # 21
Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.
Answer:
Explanation:
NEW QUESTION # 22
Scenario:
Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.
Where in Settings should you go to manually check for carrier settings updates on iPhone?
Answer:
Explanation:
Explanation
General > About, then follow the onscreen instructions
NEW QUESTION # 23
How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?
- A. Choose Install Log from Console > Log Reports.
- B. Choose Enter Full Screen from the Window menu.
- C. Choose Terminal from the Utilities menu.
- D. Choose Startup Security Utility from the Utilities menu.
Answer: A
Explanation:
When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it. References: Use the Console app on your Mac, How to view the install log on a Mac, Fix Installation Failed the Installer Encountered an Error on Mac
NEW QUESTION # 24
How do you start up a Mac with Apple silicon in macOS Recovery?
- A. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.
- B. With the Mac shut down, press and hold the power button until "Loading startup options" appears.
- C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.
Answer: B
Explanation:
To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first.
This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see "Loading startup options" on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support
NEW QUESTION # 25
How do you start up in safe mode on a Mac with Apple silicon?
- A. 1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again. - B. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2.
When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac. - C. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac. - D. 1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac.
Answer: C
Explanation:
To start up in safe mode on a Mac with Apple silicon, you need to follow these steps1:
* Shut down your Mac, then press and hold the power button for three seconds.
* When the startup options window appears, select your startup disk.
* Click the Continue in Safe Mode button.
* Log in to your Mac.
Safe mode can help you identify whether issues you're experiencing are caused by software that loads as your Mac starts up. It prevents your Mac from loading certain items, performs a First Aid check on your startup disk, and deletes some caches1. You can verify that your Mac started up in safe mode by using the System Information app1.
The other options are incorrect because they either do not show the Continue in Safe Mode button, or they do not use the correct key combination or timing to enter safe mode.
References: 1: Start up your Mac in safe mode - Apple Support.
NEW QUESTION # 26
How do you reset the printing system from Printers & Scanners settings on a Mac?
- A. Control-click the printer, then choose Reset Printing System from the shortcut menu.
- B. Choose Printer Setup Utility > Reset printing system.
- C. Select all items, move them to the Trash, and refresh the screen.
- D. Select all the printers in the Printers list, then click Delete (-).
Answer: A
NEW QUESTION # 27
Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work.
What should you do to access these files on your PC?
- A. Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.
- B. Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.
- C. Download iCIoud for Windows and set it up with your Apple ID.
Answer: C
Explanation:
To access files stored in iCloud Drive on your Windows PC, you need to download iCloud for Windows and set it up with your Apple ID1. This will allow you to view, add, or remove iCloud Drive files and folders directly on your Windows computer in File Explorer or Windows Explorer2. You can also choose a different location for your iCloud Drive files and folders on your PC2. Downloading iCloud Drive from the Windows App Store or copying the content of iCloud Drive from your Mac to an external drive are not valid options, as they will not sync your files across your devices or let you access them online345. References: 1: Set up iCloud Drive on your Windows computer - Apple Support. 2: View, add, or remove iCloud Drive files in iCloud for Windows - Apple Support. 3: [Step-by-Step] How to Sync iCloud Drive on PC? - MultCloud. 4:
How to Access iCloud Drive on Windows PCs in 3 Easy Ways - MultCloud. 5: How to Access iCloud Drive Files from Windows PC - OS X Daily.
NEW QUESTION # 28
Which iPadOS feature should you configure to hide your personal email in the Mail app while you're at work?
- A. Shortcut automation
- B. Focus filter
- C. Focus schedules
- D. Do Not Disturb
Answer: B
Explanation:
Focus filter is a feature in iPadOS that allows you to customize your notifications and home screen based on what you want to focus on. You can create different focus modes for different scenarios, such as work, personal, sleep, or gaming. When you enable a focus mode, you can choose which apps and people can notify you, and which home screen pages you want to see. You can also use Hide My Email with a focus mode to keep your personal email address private in the Mail app. Hide My Email lets you create unique, random email addresses that forward to your real email account, so you can send and receive emails without revealing your real email address. To use Hide My Email with a focus mode, you need to do the following:
* Create a focus mode for work in Settings > Focus. Tap the plus icon and choose Work, then customize the settings as you like. You can also set a schedule or location for your focus mode to turn on automatically.
* Subscribe to iCloud+ and enable Hide My Email in Settings > Apple ID > iCloud > Hide My Email.
Tap Create New Address to generate a random email address, and choose a label and a forwarding address for it. You can also create more addresses as needed.
* Open the Mail app and tap the Compose button. Tap the From field and select Hide My Email. Choose the random email address you created for work. Type your email as normal and send it. The recipient will see the random email address instead of your real one.
* When you receive an email to your random email address, you can reply using the same address. The Mail app will automatically use Hide My Email when you reply to an email that was sent to a random email address.
* To manage your random email addresses, go to Settings > Apple ID > iCloud > Hide My Email. You can deactivate, reactivate, or delete any address you created. You can also change the label, the forwarding address, or the signature for each address.
References: = Use Hide My Email in Mail on iPad; Use Focus on iPad; Apple Device Support Exam Prep Guide, page 9.
NEW QUESTION # 29
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?
- A. Activity Monitor
- B. Disk Utility
- C. System Information
- D. Console
Answer: A
Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as
"% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References: How to See Which Program Is Using All Your CPU on Mac, If your Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek
NEW QUESTION # 30
Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work.
What should you do to access these files on your PC?
- A. Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.
- B. Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.
- C. Download iCIoud for Windows and set it up with your Apple ID.
Answer: C
NEW QUESTION # 31
What should you use to troubleshoot macOS installation issues?
- A. macOS Recovery Assistant
- B. Single user mode
- C. Apple Diagnostics
- D. Installer log
Answer: D
NEW QUESTION # 32
ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.
Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?
- A. eSIM Carrier Transfer
- B. eSIM Convert
- C. eSIM Quick Transfer
- D. eSIM Plan Transfer
Answer: D
NEW QUESTION # 33
Which of the following IP address suggests there may be a problem with DHCP?
- A. 172.25.143.2
- B. 192.168.6.75
- C. 169.254.194.49
- D. 10.31.209.58
Answer: D
NEW QUESTION # 34
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.
Answer:
Explanation:
Explanation:
Set your Mac to check for software updates automatically
* On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
* Click Software Update on the right. ...
* To set update options, click the Info button for Automatic updates, then do any of the following: ...
* Click Done.
https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac
NEW QUESTION # 35
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