[Oct 20, 2023] Salesforce CRT-101 Real Exam Questions and Answers FREE
Pass Salesforce CRT-101 Exam Info and Free Practice Test
Salesforce CRT-101 is a certification exam designed for individuals who want to demonstrate their expertise in Salesforce administration. CRT-101 exam is intended for professionals who have experience with Salesforce, and want to validate their skills and knowledge to advance their career. The CRT-101 exam covers a wide range of topics related to Salesforce administration, including data management, security, user setup, automation, and reporting.
NEW QUESTION # 36
Which one of these is NOT a recorded "activity" in SFDC?
- A. Events
- B. Emails
- C. Dials
- D. Tasks
- E. Log a Call (after call completion)
Answer: C
NEW QUESTION # 37
Which of the following components is displayed only if the record in the detail view has associated records?
- A. Mini View
- B. Mini Page Layout
- C. Console layout
- D. List view
Answer: A
NEW QUESTION # 38
Select all which are true about Contacts Objects
- A. One contact can belong to multiple Accounts
- B. Can be associated with an Account
- C. Has to be associated with an Account
- D. One Account can have multiple Contacts
Answer: C,D
NEW QUESTION # 39
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
- A. Add the knowledge component to the page layout.
- B. Add the knowledge related list to the record page
- C. Add the Knowledge component list to the page layout.
- D. Add the Knowledge related list to the page layout.
Answer: B
NEW QUESTION # 40
The system automatically maps standard lead fields to standard account, contact, and opportunity fields
- A. True
- B. False
Answer: A
NEW QUESTION # 41
Deleted records will be stored in the Recycle Bin for up to 15 days.
- A. True
- B. False
Answer: A
NEW QUESTION # 42
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Assignment Rules
- B. Case Scheduled Report
- C. Case Dashboard Refreshes
- D. Case Escalation Rules
Answer: D
Explanation:
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 43
Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record).
- A. True
- B. False
Answer: A
NEW QUESTION # 44
Do Validation rules get enforced on the Lead Conversion?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 45
A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it?
- A. Permissions
- B. Roles
- C. Public groups
- D. Profiles
- E. Sharing rules
Answer: E
NEW QUESTION # 46
Record type picklist filtering applies to dependent picklists.
- A. True
- B. False
Answer: A
NEW QUESTION # 47
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Text variable
- B. ID variable
- C. Record variable
- D. Boolean variable
Answer: B
Explanation:
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
NEW QUESTION # 48
Who can manually share records?
Answer:
Explanation:
Record Owner,
Anyone above the
Record Owner in
Hierarchy & the System
Admin
NEW QUESTION # 49
All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to the Reports Tab in future sessions, the settings will remain intact until they are changed:
- A. True
- B. False
Answer: A
NEW QUESTION # 50
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit
findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?
- A. Autolaunched Flow
- B. Screen Flow
- C. Related List
- D. Record Detail
Answer: C
NEW QUESTION # 51
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Salesforce CRT-101, also known as the Certification Preparation for Administrator exam, is a certification program designed for individuals who are interested in gaining knowledge and skills in Salesforce administration. Certification Preparation for Administrator Exam certification program is specifically designed to test the candidate's ability to administer Salesforce, manage users, data, and security, and customize and maintain basic applications of the Salesforce platform. The CRT-101 certification exam is a multiple-choice exam that evaluates the candidate's knowledge of Salesforce Administration, including the skills needed to configure, manage, and maintain a Salesforce environment.
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