Avaya Oceana® Solution Integration : 74950X Exam

  • Exam Code: 74950X
  • Exam Name: Avaya Oceana® Solution Integration Exam
  • Updated: Aug 07, 2026
  • Q & A: 65 Questions and Answers

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Avaya 74950X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Best Practices- Log analysis
- Channel troubleshooting
- Integration issue diagnosis
- Deployment best practices
Topic 2: Administration and Maintenance- Database and datastore management
- Routine operational tasks
- Backup and restore procedures
- System monitoring
Topic 3: Workspaces and Agent Experience- Context management
- Interaction routing and handling
- Supervisor features
- Agent Workspaces configuration
Topic 4: Installation and Initial Configuration- Cluster installation and configuration
- Core platform deployment
- Certificates and security setup
- Avaya Control Manager integration
Topic 5: Avaya Oceana Solution Architecture- Component interfaces and interactions
- Workspaces architecture
- Avaya Oceana core components
- Avaya Breeze platform integration
Topic 6: Omnichannel Solution Integration- Social media and chatbot integration
- Voice channel integration
- Web Chat integration
- SMS channel integration
- Email channel integration

Avaya Oceana® Solution Integration Sample Questions:

1. Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Active state, which statement is true?

A) It is when the device Inventory/profile for the device is present, but is not associated to a service profile, and see the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
B) It is when a device is connected to the network for which the device inventory/profile is not present.
C) It is when the device Inventory/profile Is present, and the device is in the network and authenticated, but the service profile is not associated.
D) It is when the device Inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.


2. To deploy an Avaya Surge™ IoT solution onto a traditional IP network, with which two static VLAN parameters would the access layer switch ports be configured? (Choose two.)

A) Tagged traffic for ONA management
B) Tagged traffic for IoT device traffic
C) Untagged traffic for ONA management
D) Untagall traffic for IoT device traffic


3. Which Avaya Surge™ management application performs dynamic programmability of network elements by providing security to allow communication to the IoT device?

A) Device inventory Management
B) Service Profile Management
C) Flow Rules Management
D) Certificate Management


4. Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Invalid state, which statement is true?

A) It is when the device inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.
B) It is when the device inventory/profile for the device is present, but is not associated to a service profile, and the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
C) It is when a device is connected to the network for which the device inventory/profile is not present.
D) It is when the device inventory/profile is present and associated to a service profile, but the device is not in the network.


5. Which activity is involved In deploying the Avaya Surge™ IoT solution?

A) Deploy and configure the Servers, and then attach the ONA to the IoT devices.
B) Do not connect the ONA to the IoT devices, because the servers control them.
C) Nothing needs to be done because Avaya Professional Services will configure everything for you.
D) Install the ONA software in the ONA devices, and then connect them to IoT devices.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: C

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