Nortel Callpilot 4.0 installation and maintenance : 920-162 Exam

  • Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Updated: Sep 04, 2026
  • Q & A: 65 Questions and Answers

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About Nortel Callpilot 4.0 installation and maintenance : 920-162 Exam Questions

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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Diagnostics- Diagnostic tools
  • 1. Alarm and error code interpretation
    • 2. Logging and trace utilities
      - System troubleshooting
      • 1. Hardware and software fault isolation
        • 2. Call processing issues
          Topic 2: CallPilot System Overview- CallPilot architecture and components
          • 1. Messaging and unified communications overview
            • 2. Server hardware and software structure
              - System features and services
              • 1. Voicemail and unified messaging services
                • 2. Integration with Nortel PBX systems
                  Topic 3: Maintenance and Administration- Routine maintenance
                  • 1. Software updates and patches
                    • 2. Backup and restore procedures
                      - System administration tasks
                      • 1. User mailbox management
                        • 2. System monitoring and logs
                          Topic 4: Integration and Advanced Features- Telephony integration
                          • 1. PBX integration configuration
                            • 2. Call routing and messaging integration
                              - Advanced CallPilot features
                              • 1. Unified messaging and notification services
                                • 2. Automated attendant configuration
                                  Topic 5: Installation and Configuration- System configuration
                                  • 1. Network and telephony integration settings
                                    • 2. Basic system parameters configuration
                                      - System installation process
                                      • 1. Software installation and initialization
                                        • 2. Hardware setup and prerequisites

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