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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. What should an organization consider when deciding to retain or outsource specific IT services?

A) Transfer of responsibility for highly tailored services
B) Immediate staff reduction
C) Cultural barriers and associated risks
D) Short-term cost optimization

2. Which is a reason why an organization should create competency profiles for each role?

A) To plan to fill all the mandatory ITIL roles
B) To ensure that IT specialists have pi-shaped skill profiles
C) To ensure that technical skills are included in each profile
D) To plan the professional development of team members

3. A healthcare organization is implementing data analytics to analyze patient dat

A) Why is data analytics important in this context?
B) To improve decision-making based on patient data analysis
C) To prioritize and resolve requests for patient data
D) To highlight bottlenecks in the organization's workflows when collecting patient data
E) To understand the relationships between patient data and the healthcare's business services

4. Which is an example of a divisional organizational structure?

A) An organization which has a different business unit for each of its products
B) An organization which does not have a layered management structure
C) An organization which uses a grid of reporting relationships
D) An organization which has arranged its teams in a hierarchical authority structure

5. An organization prioritizes its work on a `last-in, first-out' basis.
Which work item should be actioned NEXT?

A) An item logged today at 11:00
B) An item logged yesterday at 11:00
C) An item logged yesterday at 09:00
D) An item logged today at 09:00

Solutions: