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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which is the BEST definition of a Configuration Item (CI)?

A. An asset, service component or other item that is, or will be, under the control of Configuration Management
B. An item of hardware or software registered in the asset database
C. Information recorded by the Service Desk when an Incident is reported
D. A collection of information used to describe a hardware or software item

Question 2

Which of the following statements about processes is INCORRECT?

A. They are units of organizations designed to perform certain types of work
B. They respond to specific events
C. We must be able to measure them in a relevant manner
D. They deliver specific results

Question 3

Which of the following questions does the guidance in service strategy help to answer?What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we create value for our customers?

A. 2 only
B. 3 only
C. 1 only
D. All of the above

Question 4

Which one of the following statements about Incident reporting and logging is correct?

A. Incident can only be reported by users, since they are only the only people who know when a service has been disrupted
B. All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
C. Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff
D. Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services

Question 5

Which of the following is a responsibility of Supplier Management?

A. Development, negotiation and agreement of Organizational Level Agreements
B. Development, negotiation and agreement of Service Portfolio
C. Development, negotiation and agreement of contracts.
D. Development, negotiation and agreement of Service Level Agreements.

Solutions: