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Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
B) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.

2. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
B) Do not allow threading in any announcement channels.
C) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
D) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.

3. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to multi-channel guests.
B) Convert guests to full members.
C) Collaborate with guests via a Slack Connect channel.
D) Enable the option to bypass SSO for guests.

4. What is one possible reason a client would pursue a grid migration?

A) To migrate one grid instance into another grid instance
B) To enable a common set of policies & settings for all workspaces in a grid
C) To be able to use Slack Connect with external organizations
D) To enable Slack workflows and integrations

5. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
B) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
C) Schedule of Creameri Ice Cream Co. deliveries and expected delays
D) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today

Solutions: