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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
| Topic 2: HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| Topic 3: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| Topic 4: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Planet Partners recycling program - HP Instant Ink and subscription services |
1. Which print cartridge recycling option does HP offer?
A) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
C) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
D) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
2. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
B) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
C) Original HP cartridges produce prints that are 33% more smear-proof.
D) Original HP cartridges yield more than twice the number of customer-ready prints.
3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
D) Non-HP cartridges (ail prematurely 70% of the time.
4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Product Security Response Team (PSRT)
B) Customer Delivery Inspection (COI)
C) Anti-Counterfeiting and Fraud (ACF)
D) Compliance and Risk Management (CoRM)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C |
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