WGU Operations Management (C215, VDC2) : Operations-Management Exam

  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Aug 03, 2026
  • Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 5: Capacity Planning and Facility Layout- Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
- Capacity planning strategies
Competency 2: Quality Management- Quality management philosophies (Deming, Juran, Crosby)
- Malcolm Baldrige National Quality Award criteria
- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
Competency 3: Process Improvement and Problem Solving- Statistical Process Control (SPC)
- Lean operations and waste elimination
- Cause-and-effect diagrams (fishbone diagrams)
- Six Sigma methodology
- Plan-Do-Study-Act (PDSA) cycle
Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design
Competency 7: Forecasting- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
Competency 6: Production Planning and Scheduling- Aggregate planning
- Master Production Schedule (MPS)
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
- Just-in-Time (JIT) and Kanban systems
Competency 4: Supply Chain Management- Logistics and distribution
- Sourcing and procurement
- Inventory management
- Supply chain design and strategy

WGU Operations Management (C215, VDC2) Sample Questions:

1. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?

A) 7
B) 5
C) 9
D) 6
E) 8


2. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A) A modified sales and operations plan
B) A hybrid aggregate plan
C) A chase aggregate plan
D) A level aggregate plan


3. Which instrument would use an allocation process for space requirements in an industry scenario?

A) Rectilinear distance
B) Block plan
C) Relationship chart (REL)
D) From-to matrix


4. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on customer-driven quality.
B) JIT marketing synchronizes product demand with assembly.
C) JIT marketing simplifies inventory flow.
D) JIT marketing focuses on producer-driven quality.


5. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Throughput time / value-added time
B) Time a resource is used / time a resource is available
C) Actual output / standard output
D) Output / input


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: C

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