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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
B) Group performance evaluation, absence of conflict, and members who fill role demands
C) A climate of trust, members who fill role demands, and a large team size
D) A manageable level of conflict, members who are conscientious, and effective leadership

2. Which method should be used to maximize team member participation in global meetings?
Select one.

A) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
B) Electronic technology to tie team members together during meetings
C) Parallel voice messaging contacts to tie members together
D) Change of global meeting membership frequently to maintain interest in meetings

3. Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.

A) Bigelow's theory of X and Y
B) Two-factor theory
C) Maslow's hierarchy of needs
D) Three-factor hierarchy

4. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A) Group performance evaluation with individual rewards
B) Group performance evaluation with group rewards
C) Individual and group evaluation with individual and group rewards
D) Individual performance evaluation with group rewards

5. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) When performance norms are low, productivity may be higher than in a cohesive group
B) There is less need for giving rewards as group rewards.
C) When performance norms are high, productivity will be higher than in a cohesive group.

Solutions: